Last Updated: [2025/07/16]
At Hexagon Fire Investigation, we are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in compliance with the Protection of Personal Information Act (POPIA) and other relevant South African data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Who We Are
Hexagon Fire Investigation is a professional forensic fire investigation firm based in South Africa. We provide expert analysis, site inspections, reporting, and consultation services for clients including insurers, attorneys, government bodies, and individuals.
2. Information We Collect
We may collect and process the following types of personal information:
- Full name and contact details (email address, phone number, postal address)
- Identity information (e.g., ID number or company registration)
- Case-specific data including insurance, property, and incident details
- Photographs, video, and forensic documentation
- Legal or claim-related correspondence
- Payment or invoicing information (banking details, VAT number, etc.)
We only collect the information necessary to deliver our services and fulfill contractual, legal, or regulatory obligations.
3. How We Collect Your Information
We collect personal information through:
- Direct communication with clients (email, phone, in-person)
- Online contact forms or service requests
- Information provided during investigations or site visits
- Third parties such as insurers, legal representatives, or government agencies (with consent)
4. Purpose of Collection
We use your personal information to:
- Provide forensic fire investigation services
- Communicate regarding investigations, findings, or reports
- Fulfill contractual obligations
- Comply with legal and regulatory requirements
- Maintain records for quality control and accountability
- Process invoices and payments
5. Sharing of Information
We will not sell or rent your personal information. However, we may share your data with:
- Legal representatives or insurers (as authorised by you)
- Courts or authorities (where required by law)
- Forensic or technical specialists (under strict confidentiality)
- Service providers (e.g., secure cloud storage, accounting systems) bound by data protection agreements
6. Data Security
We implement appropriate technical and organisational measures to safeguard your data from loss, misuse, unauthorized access, or disclosure. These include:
- Password-protected systems
- Secure file storage (physical and digital)
- Restricted access protocols
- Staff confidentiality agreements
7. Data Retention
We retain personal information only for as long as necessary:
- To fulfill the purposes for which it was collected
- As required by legal, regulatory, or contractual obligations
- For audit, evidentiary, or claims defense purposes
Typically, investigation files are retained for 5 to 7 years, unless longer retention is required.
8. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Correct or update your information
- Object to the processing of your information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for processing (where applicable)
To exercise these rights, please contact us using the details below.
9. Cookies and Website Use
If you visit our website, we may use cookies to improve user experience and collect non-personal analytics data. You can control cookies through your browser settings.